RETURNS & REFUNDS
Domestic & International
- —Sale items are not eligible for return, but may be exchanged for a different size of the same style once.
- —All requests must be raised within 7 days of receiving your order.
- —To initiate a return or exchange, please email us at support.ucronie@gmail.com.
- —After confirmation, we’ll share our return address. Once we receive and inspect the item, your replacement will ship within 8-10 business days.
- —Returns will be issued as store credit. Refunds are not offered.
Note.
- —Coupon codes cannot be applied on items on sale.
- —We give store credit of 6 months validity.
- —Pieces bought on a store credit are not eligible for return and can only be exchanged for a different size once.
- —Return shipping is the responsibility of the customer.
- —Returned items must be in unused, unwashed, and in undamaged condition with original tags and packaging intact. (Used Merchandise will be shipped back to you).
In case of damage:
Any product that has been hampered or damaged while transportation from our end must be notified by email within 48 hours of the product being delivered (Please, share images on support.ucronie@gmail.com), and should be returned to our workshop within a time period of one week. Else we will not be able to accept the merchandise, we will investigate the damage from our end, repair the merchandise and courier it back to your designated address. If the product is unrepairable, we will send you a new merchandise of the same style and size or you can get a store credit.
The cost of couriering the product to our workshop shall be borne by the customer. Ucronie will only bear the expense of the transaction after the repair of the merchandise.
- —If any damage happens because of improper care, we will not be able to help you. Please read the ‘Material and Wash Care ‘instructions with every product carefully. If the size of the font is too small for you to read, please kindly read it on our website.
- —Customised clothing is non-returnable and non-exchangeable unless defective. However, we offer one free alteration on custom pieces.
- —Final Sale and gifted items are not eligible for return or exchange.
- —Ucronie acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
- —There will be a minor variation in the colour of the actual product received (This may be due to different screen resolutions and various hand processes involved in the production of our garments).